Effective Date: September 13, 2026
O-Town Discount & More aims to provide clear and accurate billing information for every purchase. This policy explains how order charges, billing details, receipts, and billing-related questions are handled.
1. Billing Information
When placing an order, customers should provide accurate billing information, including:
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Full name
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Billing address
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Email address
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Phone number, when requested
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Any other information required by the payment provider
Customers are responsible for ensuring that the information submitted at checkout is correct.
2. Order Total
The total amount payable for an order may include:
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Product price
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Applicable sales tax
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Shipping charges, where applicable
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Other charges clearly displayed during checkout
The final order total should be reviewed before completing payment.
3. Payment Confirmation
After successfully placing an order, customers may receive an order confirmation by email.
The confirmation may include information such as the order number, products purchased, quantities, pricing, and total amount paid or authorized.
Customers should retain the confirmation for their records.
4. Billing Errors
If you believe your order contains an incorrect charge, duplicate charge, incorrect tax, or another billing issue, contact us as soon as possible.
Please provide your order number and a description of the issue so we can review the transaction.
5. Duplicate Charges
Occasionally, a payment provider or bank may display a temporary authorization or pending transaction.
If two completed charges appear for the same order, contact us so the transaction can be reviewed.
Any confirmed duplicate charge will be addressed appropriately.
6. Taxes
Applicable taxes may be calculated and collected during checkout based on the order and applicable requirements.
The tax amount, when applicable, will be displayed as part of the order total before payment is completed.
7. Invoices and Receipts
Order confirmations and payment receipts may serve as records of purchase.
If you require additional billing documentation, contact customer support with your order number and request.
Any available documentation will be provided according to the circumstances of the purchase.
8. Changes to Billing Information
If you notice incorrect billing information after placing an order, contact us promptly.
We may be able to correct certain information before the order is finalized, but changes may not be possible once payment has been processed or the order has entered fulfillment.
9. Refunds and Billing Adjustments
Approved refunds are generally returned to the original payment method.
Once a refund or billing adjustment has been processed by O-Town Discount & More, the time required for the funds to appear depends on the customer's bank or payment provider.
For return-related refunds, our Return & Refund Policy also applies.
10. Payment Provider Records
Payment transactions may be processed and recorded by third-party payment providers.
Those providers may maintain their own transaction records and may have separate terms, policies, and processing timelines.
11. Contact Us
For questions regarding billing, invoices, receipts, or order charges, please contact:
O-Town Discount & More
330 S Frederick Ave
Oelwein, IA 50662
United States
Email: help@otowndiscountmore.com
Phone: (319) 2839 572
When contacting us about a billing issue, please include your order number whenever possible.